19 Jul 2018

SuperOffice CRM Integration Creates Synergy for Maxoptra Delivery Software

Synergy Technology is proud to partner with Maxoptra to develop the integration to bridge the gap between customer services and live operations. The development team at Synergy Technology provided the integration of SuperOffice Customer Service with Maxoptra’s delivery management and route optimisation solution. The resulting seamless flow of business-critical information between the two systems is boosting the customer experience and improving operational efficiency for delivery and field service companies.

“Maxoptra is leading the way in dynamic delivery management and route planning for the SME sector, with a functionally rich solution that is cloud based and subscription offered,” commented Trevor Sharp, Head of Development at Synergy Technology, one of the largest SuperOffice partners in the UK. “Also, Maxoptra does not require specialist IT support or training; in fact its open programming interface and proactive development team made this one of the easiest integrations we have undertaken.”

Tim McCarthy, Maxoptra Sales Manager, added, “Integration with existing technologies is one of the factors that makes Maxoptra appealing to SMEs.

We were therefore delighted to work with Synergy Technology to boost the power and functionality of Maxoptra, through SuperOffice integration, automating the flow of customer centric data within delivery and service planning.”

 

The original integration of SuperOffice and Maxoptra by Synergy Technology was customer led and has contributed to significant operational efficiencies and improved customer service for the end user. Mobile resources are more effectively used and on road costs have been reduced. The customer experience has also been revolutionised with accurate and timely communications automatically generated.

Read the full release : Maxoptra Press Release

Read more about the integration project: NIBE Energy Systems Ltd

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13 Jun 2018

Synergy Technology wins Pegasus Award

Synergy Technology is delighted to receive a prestigious award from Pegasus Software as the winning Pegasus Partner of the Year – North. This is in recognition of their sales performance and exceptional level of support services delivered to Pegasus Opera clients during the 2017-2018 year. The award covers Pegasus Partners that provide Opera services and support and are based in the Northern regions of the UK.

The award was presented at a National Pegasus Event held in Kettering in May where Pegasus also outlined their plans and developments for their Opera 3 software, particularly the launch of Opera 3 SQL SE on the first of June 2018. Other new features for Opera 3 include a greater CRM functionality, further alignment with Making Tax Digital and more extensive capacity for integration with open banking.

Ian Thomas and Rachael Howard from Synergy Technology were present at the event to receive the award on Synergy Technology’s behalf.

The services that Synergy Technology provides that lead to this accolade include gaining new Opera 3 business, providing ongoing support for Opera users, delivering services for Opera II upgrades to Opera 3, the provision of user licenses and promoting Opera modules including the highly rated HR and Payroll module, XRL for business intelligence as well as the more recent Personal Data Search Utility – designed to deal with Subject Access Requests in line with the implementation of GDPR.

Ian Thomas, Business Development Manager “We strive to provide first class support to Opera users and a rounded service that includes not only technical support, but bespoke training, system installations and upgrades as well as system integration to ensure that Opera users get the maximum performance from their system with minimum downtime and better user satisfaction.”

“Our Opera users are mainly working in B2B business, including logistics, distribution and warehousing sectors who enjoy the simplicity of the system yet the powerful functionality that it offers right across the business from the accounts department to the warehouse and stock control. We are always keen to ensure each and every user understands the system inside and out and are able monopolise on the wide range of features the system has to offer.”

Opera 3 has the integrated tools and information for complete control of your business and processes, in the areas of financials, supply chain management, payroll and business intelligence. It can be tailored to suit an individual business’s needs whilst remaining a scalable system for the future. There are currently 35,000 users across the UK on Pegasus Software and more than 600,000 employees are paid using Opera payroll.

Synergy Technology is one of the UK’s leading providers of Pegasus accounting, payroll and business software solutions with over 20 years’ service to SMEs across the UK.

“We have a dedicated team of highly qualified Pegasus software consultants who can help to install, train and support your Pegasus Opera system.”

Tony Poole, Director of Synergy Technology commented on the achievement by Team Opera “We understand that choosing the right accounting and business software system is a challenge for SMEs who for peace of mind, rely on professional guidance and advice from recognised responsible business partners. This award from Pegasus reinforces the dedicated commitment we have to ensuring not only do we guide SMEs in finding the right system for their business, but that we offer ongoing support and ancillary services and thus a complete business solution.”

“It has been a great honour to receive this during our anniversary year, celebrating 20 years’ service to SMEs across the UK.” Tony Poole, Synergy Technology.

“We are always looking for new business for this great system and will happily speak to interested businesses and to demonstrate the software and help them understand what Opera can do and how it works.” He adds.

Based in North West England, with an office in the South near Cambridge, Synergy Technology’s expertise as providing business solutions, lies in Accounting and Customer Relationship Management software, Enterprise Resource Planning (ERP) systems, bespoke solutions and software support and hosted workspace services and cloud technology.

See our Opera page to learn more about Pegasus Opera and contact Synergy Technology on 0345 456 0050 to discuss your business system requirements.

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24 Apr 2018
29 Mar 2018

And it’s good bye from Dave

A big thank you from Synergy Technology to Dave Maksymow, Pegasus Opera consultant, who retired this month. Team members Steve Worley, Claire Pierce and Shaun Caley (who recently joined the team and has been working alongside Dave learning the ropes), are pictured wishing Dave Maksymow the very best for an enjoyable retirement.

And….a warm welcome to Shaun Caley

With professional experience enriched by a range of roles based in IT – in training, technical support and project management, Shaun Caley returns to the world of Pegasus by joining the team of Opera consultants at Synergy Technology.

Shaun brings a wealth of knowledge of Opera both from a support and operational background and joins our talented team in the wake of Dave Maksymow’s retirement. In most cases the phrase “handing over the relay baton” might be coined – but to Dave’s delight, the new recruit Shaun is a fellow Arsenal fan!

So a short pass of the ball is all that is needed for him to settle into his role at Synergy Technology and to help fill the “football” boots of his popular predecessor – along with the rest of the Opera team, to maintain the high standard of technical support and training we deliver to our Pegasus Opera clients.

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27 Mar 2018
23 Mar 2018

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