To Submit a new support ticket with the Synergy Technology Help Desk

For Synergy Technology clients with an application issue or query or needing advice there are three options to submit a new support ticket.

The quickest way to raise a new ticket is to use our WebAction Form.
This offers easy to follow drop down options to complete the ticket and assign the necessary requirements.
Tickets can be raised 24 hours a day.

The Synergy Technology Help Desk is open between 9.00am-5.30pm week days.

Alternatively you can submit a new support ticket using the Client Service Portal or via the Help Desk email.
To provide additional feedback or raise query regarding an existing ticket, please reply to the automated ticket sent to you from the Help Desk via email.

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Client Service Portal

To submit a new support ticket using the Client Service Portal, or to review an existing ticket you can use our Client Service Portal. If you are not registered to use the Client Service Portal, please email the Help Desk.

LAUNCH THE PORTAL

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Email the Help Desk

Alternatively submit a new ticket by email. Simply send an email directly to the Help Desk, adding print screens and further information in the text of the email, and any feedback or information from other users with the same issue.

SEND AN EMAIL

Secure Remote Access

To assist you with an existing support query, one of our support team members may direct you to one of the options below, to allow them to gain secure access to your machine.

Windows Users click here

When directed by our support team to this page, and access to your application is required via Windows please click on the heading link above.

MAC users click here

When directed by our support team to this page, and access to your application is required via a MAC please click on the heading link above.

Maximise the performance of your team and business application

Sometimes just a little more help makes a lot of difference. If your application software users could benefit from training, Synergy Technology offers a wide range of training programmes for SuperOffice CRM, Pegasus Opera 3, Microsoft Dynamics NAV and Dynamics 365 Business Central. From getting beginners started, setting up administrative users, developing bespoke training, promoting advanced training or just delivering a refresher course to improve efficiency, we can help you across all these popular applications.

To discuss your software training requirements contact our Sales Team on 0345 456 0050.

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