13 Jun 2019

How to Fix Mail Link Issue between Outlook & SuperOffice

Over the last couple of months, we have been made aware of the same issue arising between Outlook and SuperOffice for our customers. The issue at hand is the ability to archive emails from Outlook to SuperOffice persistently disables on Outlook, therefore making users unable to archive emails.

Luckily, there is a simple fix to this issue which everyone can do! Here is our quick and handy guide to fixing the mail link issue between your Outlook and SuperOffice.

Step One: Check for Installation of Add-in

To simply check for the ‘SuperOffice Ribbon’ in your Outlook, go to Outlook, File, Options and then Add-ins.

Can you not see a ‘SuperOffice Ribbon’ amongst your add-ins as shown in the screenshot below? This may mean that you need to install the add-in.

Installation of SuperOffice add-in to Outlook.

 

Need to know how to install the SuperOffice Ribbon?

Simply follow these steps:

  1. Go to your Control Panel.
  2. Look for either SuperOffice Mail Link or something that could be that, for example, ‘SO Mail’
  3. Uninstall the application if it is older than v11.2.6985
  4. Go to the following URL and download the latest SuperOffice Mail Link: https://www3.superoffice.com/DownloadService/
  5. Follow the instructions for installing the application, allowing the application permission to your computer.
  6. Once done, you may be asked for your username and password to be entered. If so, enter your details. If you do not get asked, then go to the add-ins menu in Outlook and enable it*. It should then appear in Outlook.

*Follow to step three to learn how to enable the add-in.

Step Two: Check for Inactive Add-in

Another reason for the add-in not working is if it is an inactive application. To find out if that is so, go to Outlook File, Options and then Add-ins. 

You will see at the bottom of the pop-up Outlook box, there is a ‘Manage’ section with a dropdown menu. Click on the dropdown menu for ‘COM Add-ins’. Then click ‘Go…’

Inactive SuperOffice add-in with Outlook.

Once you have completed this step, another pop-up Outlook window will appear, in which you then click on the ‘SuperOffice Ribbon’ add-in option. Click ‘Ok’ once finished.

Activating SuperOffice add-in for Outlook.

 

Finally, close and re-open your Outlook to find that the SuperOffice Ribbon add-in now appears.

Step Three: Check for Disabled Add-in

One last check you can conduct is to see if the SuperOffice Ribbon add-in is disabled. To see if it is disabled, you must open the Outlook options box once more via Outlook, File, Options and then Add-ins.

You will see at the bottom of the pop-up Outlook box, there is a ‘Manage’ section with a dropdown menu. Click on the dropdown menu for ‘Disabled Items. Then click ‘Go…’

Disabled SuperOffice add-in with Outlook.

If your SuperOffice Ribbon add-in is disabled, then you will see the add-in amongst the disabled items pop-up Outlook box. Click on the SuperOffice Ribbon add-in to highlight it, then click the ‘Enable’ button.

Enabling SuperOffice add-in for Outlook.

Finally, close and re-open your Outlook to enable the add-in.

Are you still experiencing issues with your Outlook?

If you find that you are still having issues with your Outlook and SuperOffice add-in not working correctly, please get in touch with Synergy Technology on 0345 456 0050 and we will assist you to the best of our ability.

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03 Apr 2019

Making Big Data work for an SME

We spoke to Tony Poole, Director at Synergy Technology, for his experience and insight into the movement of Big Data and the analytics that goes along with it.

In terms of a Big Data project you have implemented, be it either internally in your business or externally with an SME client, what were the key objectives of the project?

“Traditionally in business you have a number of data “silos” – within accounting, ERP, contact management systems etc. as well as other data, like banking data, sales data – and, both could be national and international. The major problem for businesses is that it’s all disparate data.

What we have in real terms in businesses today, worldwide, is multiple silos of data that do not talk to each other. The objectives we aim to achieve with Big Data for clients, is to integrate these silos of data so that they are unified and easily accessible”.

And that was a challenge – to unify these silos?

“About six years ago the biggest challenge we had was that people had contact management data on one side and accounting information on the other side of their business. And when a customer would write to the organisation the accounts department might get the letter and update the accounts, but nobody would update the contact management system.

Now we have CRM, websites, social media and e-commerce platforms, and of course we have even more silos of data that are all disparate. The first hurdle to get over is linking simple internal systems together so if information is changed in any apex it changes throughout the business. For me that was the start of Big Data.

Now the challenge is even greater. Now it’s about taking data that’s internal to the business or purchased data, with data from the cloud, plus statistical data, and bringing it all together to build a better and more informed picture”.

What does that picture look like?

“We have clients who will take point of sale data, and combine it with data on the weather and data on their own customers.

What that allows them to do is to take a holistic view of sales in a particular store on a particular type of day.

A good example is a major homeware stockist in the UK who stocks barbecues when they know it’s coming into warm weather. But how they determine how many to precisely stock is down to data such as the temperature and the average sales at a certain temperature. We’ve seen this with a few clients and the demand for this data is growing; a one degree change in temperature can double sales”.

Is this the real impact of Big Data?

“Well, if I was running a store selling barbecues then Big Data has an impact and this would be: if the weather forecast tells me that next week will be on average 22 degrees, I’m going to have to stock up very quickly on barbeques. Because of the ease of access to data, I can now combine my predictive weather forecast with my historical sales data – which is sliced into specific temperature headings and predict how many barbecues I should have on order from my wholesaler, on their way to me, to satisfy the potential demand.

If this is done properly the impact is: more sales. If badly planned, I could be out of stock and thus not meet demand. By using the data that’s available and by bringing it all together it allows us to predict more accurately”.

How has it changed your clients’ processes?

Unless you have access to the right data – both internally to the business and external subscription data – you can’t bring it together. What we are seeing is that our clients are becoming more aware of this.

The largest area of this is in e-commerce and website purchasing, particularly for FMCG (Fast Moving Consumer Goods) businesses, because people’s trends change based upon the time of year, their requirements, seasonal events etc.

It’s important to remember that what we’re really talking about is just the joining of the silos of data. Whether it’s data you own or that others own and you’re renting, or whether it’s just you keeping all your silos in sync, this end result is consolidating and joining to create Big Data.

If you would like to find how to consolidate your business data and utilise it more effectively for your buiness then contact Synergy Technology on 0345 345 0050 or send us an enquiry today.

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05 Sep 2018

Maximising your Microsoft Dynamics NAV system with bespoke development

Microsoft Dynamics NAV “out of the box” provides a system that you can then develop to perfectly fit your business’s needs. Our talented development team at Synergy Technology talk about how additional bespoke development work ensures you maximise the functionality and effectiveness of your ERP system.

What is the reason for requiring bespoke development?

“Bespoke development for Microsoft Dynamics NAV can cover almost any requirement that any business using Dynamics NAV may need.

It’s derived from the 80/20 rule. Basically Microsoft Dynamics NAV “out of the box” delivers about 80% of the framework to meet any clients’ needs, and bespoke work fills in the gaps. It tailors the Dynamics NAV system to encompass all the business’s processes and functionality that is specific to their market.

Every industry, every business and every process has different requirements. It would be impossible for a generic version of Dynamics NAV to meet all these complex requirements. If it did, it would be exorbitantly expensive, impossible to keep up-to-date and end up including modules and functionality that would not be utilised by the majority of Dynamics NAV users.

That’s how bespoke development starts – making the system a perfect 100% fit to the client’s specific needs.”

Dynamics NAV has been designed to support client specific enhancements that work alongside its standard functionality and can be tailored by developers to suit a wide range of requirements. Development work can cover anything from integration between Dynamics NAV and third party add-ons or modules, developing sophisticated reporting systems that combines data from several systems linked to Dynamics NAV. Development work can eliminate repetitive time consuming manual data processes with automated functions that equally reduces the risk of duplication of data and improves data accuracy.

Some examples of Dynamics NAV development includes:

  • Integration with website systems
  • Courier system integration
  • Integration with credit card systems such as SagePay
  • Integration with hand held devices used in warehouse management systems
  • Tailoring reports and documentation to reflect the company standards
  • Even something as specific as integrating ticket management and seat allocation for a sports arena with data used in the Dynamics NAV system.

 

Basically bespoke development ensures that systems work seamlessly and effectively between stock, logistics, client, supplier and payment programs and functions that all share the same data. Other bespoke work is adding functionality to the existing Dynamics NAV system, or maximising the value of the data within in the system by creating informative, up-to-date reporting.

Developing bespoke work usually involves incorporating Dynamics NAV into existing third party systems or a new system that the client wants to start using.

The key is understanding what the client is looking to achieve from the system

“We don’t look to reinvent the wheel. Listening to our clients, understanding their needs, and determining the best most cost effective solution is our priority. To find the best solution we always offer the most effective and perfect fit.

When we look at the bespoke development, we aim to find the best solution for the client, and focus on ensuring that the development work can also be adapted for future requirements. By considering the client’s long term plans for their systems we can make sure that any bespoke work is not isolated but forms part of their future needs.

Often development work it is not as complicated as a client may first think. The requirements may be simply fulfilled by introducing functionality that already exists within Dynamics NAV that is not being utilised by their team. Training and technical support may be all that is required to improve the system. Additionally, development work to improve a client’s system to meet their requirements can be resolved by integrating into Dynamics NAV third party add-ons that already exist.

A further example of improving the system is when coding functionality exists outside the Dynamics NAV system, e.g. an Excel spreadsheet or an Access database, created by a single user that may be very complicated and difficult to maintain, and if the user is away or leaves the organisation, cannot be updated. In this case, a few day’s development work brings the functionality back into Dynamics NAV and it can then be utilised by all the team and not dictated by a single user.

We once identified a user that updated a very complex spreadsheet by copying and pasting data from Dynamics NAV into spreadsheets to provide a weekly report. The user would take up to half a day every week to update the information, with no guarantee to the accuracy.

By explaining that with just two days’ development work to automate the process directly from Dynamics NAV, the same process could be achieved with a click of a button and maintaining 100% accuracy in data, providing also an immediate time saving process and the outlay of the development work was covered within the first four weeks’ usage.”

The benefits of bespoke development

The main benefit of bespoke development work is to streamline processes within the client’s business that also results in increased productivity, and offering major time saving benefits.

Here are some of the key benefits:

  • Save time – bespoke work in Dynamics NAV often creates time saving benefits to the users.
  • Better control of data – using the same data source across systems.
  • Reduce errors – by automating repetitive processes.
  • Simplify processes – thus saving time and releasing employees to focus on other tasks.

 

Synergy Technology has the technical resources to develop your Dynamics NAV system

Synergy Technology is a highly skilled accredited partner of Dynamics NAV. We have a dedicated Dynamics NAV technical team with extensive working knowledge of the software who are able to apply practical and customisable business solutions using the application.

Our technical team can also offer your business ongoing guidance, advice and support to ensure Dynamics NAV is scalable and adaptable to the changing needs of your business, including the implementation of additional applications such as mobile warehouse, advanced business reporting, document management and e-commerce systems. To discuss your development needs for Microsoft Dynamics NAV, please contact Synergy Technology on 0345 456 0050 or send us an email today.

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08 Aug 2018

Five tips for businesses preparing for a digital tax system

The HMRC has indicated that by 2020 there will be a digital tax system.

Making Tax Digital is a key part of the government’s plans to make it easier for individuals and businesses to get their tax right and keep on top of their affairs – meaning the end of the annual tax return for millions. Digital record keeping software will be linked directly to HMRC systems, allowing customers to send and receive information directly from their software.

Eventually paper records will no longer be sufficient and it will become mandatory for almost all businesses (self-employed, partnerships and limited companies) and landlords to use accounting software or an electronic spreadsheet to keep accounting records. The day will come when paper accounting records will cease to meet the requirements of tax law. It is important that SMEs are ready to meet the requirements set out by HMRC along the way.

Here are our five tips for making sure you and your accounting system is ready:

TIP 1: For SMEs is it imperative that your operating system and accounting software is set up to create records and store data in a digital form.

TIP 2: Check your accounting software is set up to function over the cloud and has the capacity to be accessed and updated using mobile devices.

TIP 3: Make sure you have a secure internet service and your team are trained to use data over the internet safely and securely.

TIP 4: To meet the first deadline ensure your system can create a VAT return from digital records and provide HMRC with VAT data on a voluntary basis.

TIP 5: Make sure your software partners have a product road map for updating your software to comply with a digital tax system and ensuring it will include necessary adjustments to keep up with developments from HMRC. Your software needs to be able to receive information from HMRC via the API (application programme interfaces) platform. This will allow HMRC to send ‘nudges’ to the business/agent.

Read our BLOG >> Getting ready for Digital Tax for business

For further information contact Synergy Technology on 0345 456 0050.

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23 Apr 2018

Realise your business intelligence

Often, the image surrounding Big Data and business intelligence focuses on how giant corporations can hoover up an extraordinary amount of information, feed it into powerful computers that spit out a stream of crucial analysis and insights that the corporation uses to save itself billions.

According to a recent report by Research and Markets:
“the global big data market for small and medium-sized enterprises will grow at a compound annual rate of annual rate of 43 percent until 2018.”

While certainly a cliché, there are big companies harvesting incredibly large amounts of data, putting it to work and achieving great results. However, Big Data is not only reserved for ‘big companies’. More and more small and medium-sized enterprises are capitalising on the advantages that Big Data gives their business processes. By harnessing a large volume of data, and based on the right analysis, SMEs can:

  • Improve knowledge of what makes customers tick
  • Find new entries into markets
  • Reduce costs
  • Uncover new insights
  • Make better and more precise business decisions

‘Little’ Big Data – how to make it work

Analytics is the essential component when it comes to making your data work for you.

For SMEs, smaller data sets gleaned from social media, email marketing programmes or CRM tools can provide customer patterns and marketplace trends or reveal overlooked opportunities, which can be turned into important business insights.

The benefits of the cloud and Big Data

When we talk about recent technological innovations, the cloud is never far from the conversation. The thing about Big Data is, there’s a lot of it. So, companies need to be able to handle the bandwidth that the continued cycle of collecting, analysing and storing a large amount of information will cost. This is especially true for SMEs. The cloud is a far more cost-effective platform when implementing Big Data analytics and allows SMEs to control how they scale their data function.

For example, imagine you are a medium sized company whose flagship product is doing well. With the right analytics, you can study who is buying your product and start to build a profile of your ideal customer, demographic, etc. Naturally, you want to figure this stuff out fast because a rival company is gaining on your market share, so Big Data will be crucial. Similarly, if your product is not doing well, analytics can help you gain insight into why.

Synergy Technology can help you develop your BIG Data strategy. Our business applications all include data reporting modules to help you maximise the amount of business intelligence you can gain from your data.

Getting started with business intelligence

Beyond the question of budget, storage and physical capacity to engage with high volumes of data, one of the keys to utilising Big Data effectively as an SME is preparation:

1. Define your goals

Are you looking to increase customer satisfaction or to get a better sense of your competition? One of the first steps to make big data work for an SME is through defining what it is you want to achieve from your data strategy.

2. Start with the data you already have

Most SMEs have data stored across several different areas – information is often isolated from other information. By bringing these isolated sources together you can consolidate your data and build a strategy. Imagine, as a small retailer you could look specifically at the relationship between social media conversations and buying trends.

3. Create a centralised view of your data

Make your data easier to discover and access. Once you’ve identified the various sources of data you hold, you can bring that data together in a single place. For example, many organisations opt to build a customer data hub, where information is gathered one everything to do with customers, helping analysts to pull out customer insights.

4. Fire up the dashboard and get analysing

Once you bring the data into a single location, you can put the dashboard to work. Using the same customer data hub example, you should be able to test your key performance indicators against communications data that you already had. You will be able to see previous orders, email and phone correspondence, and who you have been in contact with. You can review recordings of previous calls and turn that experience to a more positive customer service in the future.

5. Refine and retune your process

It might take a teething period, but once you are up and running you’ll know what works best for your data strategy, and can tweak it accordingly. Based on a specific workflow you can be sure of what customers are expecting and in that way predict customer behaviour, which will enable you to enhance your business processes and, ultimately, your bottom line.

Synergy Technology can advise you how to maximise on the business intelligence you can gain from your data call us on 0345 456 0050 for further information.

Click on this link : Read our Business Talk online

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10 Apr 2018

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