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In this day businesses cannot ignore Customer Relationship Management (CRM). Maintaining sound relations with external contacts is vital for any company and without them many businesses fail.
SuperOffice SIX is professional user friendly software that has a clear CRM strategy. It was built with one purpose in mind which is making customer oriented tasks like sales, marketing and customer care simple, logical and time efficient. The software forges seamless links between your customer business processes. It allows you to easily keep a track of all interactions and gives you a complete overview of all the information. SuperOffice CRM allows individual users to set their own preferences and leaving out functionality which is not needed and would complicate their own work.
SuperOffice CRM is tailored to the specific needs of different companies which may all have different kinds of departments and organisations of different sizes and business sectors. SuperOffice CRM allows the synchronisation of information across different employees at different branch offices.
Best Customer Service
SuperOffice CRM SIX is software for the best possible customer service within the ranges of selling, marketing, purchases and support for organization with dates projects and Meetings etc. Compared to other CRM (Customer Relationship Management) solutions SuperOffice SIX has a very nice user friendly design, it is easily adaptable to the needs of your enterprise, it has a modular structure which means you only pay for the modules you need. SuperOffice SIX also supports any mobile co-workers your company might have via the internet with a Notebook, SmartPhone or PDA. The software is very easily adaptable to the needs of your business and it integrates with MS Office and Outlook seamlessly.
There are 6 modules in SuperOffice SIX which are:
SuperOffice SAINT is a business activity monitoring tool. It provides accurate information about the status of various operations, processes and transactions so you can make better decisions address problem areas and take advantage of emerging opportunities. The beauty of implementing SAINT in your organisation is that you will be able to analyse customer relationships and act upon the findings. SAINT can improve your business by analysing and monitoring your data and provide a visual notification on the customers who are being neglected and from what department. This allows you to monitor your staffs CRM and then make improvements on these findings. An example would be where you wanted to define special indicators for customers not contacted within the last 3 months, projects that have not had to follow-up activity within the last 3 months. With SuperOffice SAINT you could build flexible and operational indicators per customer and project.
SuperOffice Audience is used in combination with SuperOffice CRM and provides full access to shared projects, and gives secured access to documents, e-mails, meeting notes and more. It is an internet based collaborative tool, and allows each SuperOffice CRM user to give their external contacts access to the world’s most user-friendly and open CRM system. This application enables businesses to communicate better with their customers and share critical information in a unique and extremely effective manor.
SuperOffice Audience is one or more websites where your company’s can find and update information which is stored on your company’s SuperOffice CRM database. There is double storage or moving information needed for when an external contact wants access to the company’s CRM database. This module is powered by SuperOffice CRM so all the data you want to publish in SuperOffice Audience is directly fed from the CRM database
Doing business is no longer related to an office. A lot of business is now carried out while they are on the road travelling. SuperOffice CRM is a must have for companies and employees where their staff are often on the move. The software gives you access to relevant and updated customer information around the clock. This enables companies to have cost-effective up-to-the-date accurate information all accessible via the internet on notebook computers, PDA’s, SmartPhones or any other mobile solution. The SuperOffice Remote Travel module allows you simply dial-up your network through a standard modem or phone connection or via a wireless network. Once you have connected via our SuperOffice Remove Travel module you will have access to your colleagues’ updated information. This module is also useful for staff that work in different branches that also what shared access to up-to-the-date information.
SuperOffice reporter is the ideal solution for both management and individual employees where they can search for their own criteria ns save them for later searches. For more specialised reports and formats there is SuperOffice CRM Reporter Studio which is an optional module. It gives you total freedom in report design, layout and content. You can create reports that look and feel like your company style sheets and with content complying with special management requirements. Once these have been set up you can run them through the standard reporting tools within SuperOffice CRM. The software is also efficient for more advanced analysis where you may want to report sales forecasting’s and sales history and sales persons activity levels.
SuperOffice CRM allows seamless email integration with most standard email clients such as Microsoft Outlook enabling the calendar and contact synchronisation. It allows the consolidation of all communications in one repository rather than spread around in personal email inboxes. The software takes advantage of the standard software making sure emails and attachments with business and or customer importance are stored in a structured secure manner.
SuperOffice CRM solutions was built using Microsoft.NET which is a leading technology standard. The software consists of an application server (SuperOffice NetServer), client applications such as windows and the web, and professional developer tools such as SuperOffice Expander. The CRM platform is a solid and valuable foundation for solving critical business solutions within sales, marking and business intelligence oriented CRM. SuperOffice Expander allows SuperOffice CRM solutions to be easily adapted to specific business processes and integrated with other systems.